Forum Discussion
Awful customer service
Been on hold forever then cut off after 41 mins call again, they call me back in and hour explain my problem and told he would transfer me to accounting. now been on hold hold for 35 mins haven't spo...
No, not an easy fix as you must prove it was not your charges. most credit companies frown on suggested errors 30 days after one is found. You appear to be saying since you do not use the service, you do not look at a bill sent to you until 9 months later. I may have misread.
Give you an example the hoops wife and I went through just last night. Went to download the card bill and noticed immediately there were 7 charges the day after cutoff. Called the hotline and we had to prove we were in BC and not Quebec where the charges were made all in one day, yesterday. Caught it right away, reported. But are we sure we did not make all those purchase. So far under investigation and I get to wait for a replacement card as that was the easy solution.
- I don’t have to prove because the name does not line with mine and the have nothing signed from me. I also have 6 other plans with Telus of my own. Royal Bank identified right away what Telus had as a name was not mine this is just a miss entered account number. Also the one person at Telus could see that too she just didn’t know how to fix it and told me she had no idea and said this was my problem, her supervisor said I had to clam fraud against this person they wouldn’t give me there name and sent me back to the Royal Bank which they then said Telus the one that takes the money so in essence they are the ones committing fraud because they have no documents with my signature on it to take money from my account.Terry
