Forum Discussion
Awful customer service
Been on hold forever then cut off after 41 mins call again, they call me back in and hour explain my problem and told he would transfer me to accounting. now been on hold hold for 35 mins haven't spo...
C_Fun
Community Manager
Community ManagerHi there, this is not the experience we want any of our customers to have. Please send TELUS_Support a private message with the details you do have (like the dates and amounts withdrawn, and the account number the payments came from), and we’ll do everything we can to investigate this.
You would think that would work, wouldn't you but in your most wonderful system. If you don't have an account number or phone number you can't do anything either with your incredible awful voice answering system which can't function without a phone # or account number same as sending a written response it would not allow through such frustration !!! please call me (removed phone number) Terry
