Forum Discussion
Asked to pay 15 dollars for a BILL for any older than 18 months.
I need to get bills that are older than 18 months. But, I was surprised to find out that Telus only allows to get digital bills for the past 18 months. I need a couple of more months. I called cu...
TELUS_Support
Official Support Team
Official Support TeamHey TeLs - at that point we would encourage you to stay on hold as you lose your spot when you hang up. It would be best to speak with our customer service team to see if there's anything they can do to waive the fee or credit it after the bill comes but we can't guarantee what they can do
I already spoke with customer service and that didn’t bring me to a resolution of my issue. I waited for 2 hours after being transferred to another agent. 2 hours!
Can this issue be escalated somehow or can I send message to somebody to resolve it?
- TELUS_Support
Feel free to send us a private message if you'd like to discuss further.
