Forum Discussion

Neighbour

17 days ago

Account to collection months after properly closed

Hi, I have closed an account last year with Telus and paid off online my remaining balance. We originally were with Koodo and switched over to small business account to save money, when we did the...

TELUS_Support

Official Support Team

17 days ago

Hi Bsan11 - we can review your account to see what happened and fix any issues that may be lingering. Please send us a private message so we can gather more information and promptly resolve the issue

Related Content

How To Spot Imposter TELUS Accounts
How To Spot Imposter TELUS Accounts We've noticed an increase of fake/imposter accounts online claiming to be TELUS or TELUS Support recently. Many of these accounts even use the TELUS brand or i...
A-B
2 years ago
40KViews
3Comments
PureFiber 3G Not working properly
I had Telus install their new PureFiber 3G in my house 10 days ago and it hasn't worked properly since. My internet goes down at least 5 times per day. This is unacceptable for a person who works fro...
Solved
Swordfish99
6 months ago
489Views
6Comments
Account Collections Issue
I have been sent to collections by Telus for an alleged unpaid balance of $107.01 on my previous internet account (April 2021 – April 2023). However, my payments were set up as pre-authorized, and ev...
Masoud_Rad
2 years ago
10KViews
24Comments
Collections
Hi this is Teyah MacKay wondering about who is in control for my collection agency
Solved
Teyahmackay
6 years ago
7.9KViews
3Comments
Dealing with Telus after account gone to collections
I am trying to get services again through Telus, and unfortunately I found out I had a past due bill with them that went to collections (I had no clue - I thought my modem was sent back but apparently...
Solved
Ella1994
5 years ago
8.8KViews
1Comment

Forum Discussion

Account to collection months after properly closed

Related Content

How To Spot Imposter TELUS Accounts

PureFiber 3G Not working properly

Account Collections Issue

Collections

Dealing with Telus after account gone to collections

Recent Discussions

Google Screen on T.V does not recognize email or phone number

Mytelus web and app login issues

Cancelled Device Care Complete but am still being charged for it?

Telus sent me to collection agency without contacting me

Incorrect Information On Bill Website?