Forum Discussion
Account Incorrectly Sent to Collections Agency
How do I escalate this complaint and receive confirmation that it is settled? I cancelled my home security system and returned the equipment according to the instructions provided by Telus. I paid m...
After receiving a collection notice, I shared my issue here on this forum, a Telus Representative DM'd me and after a few back and forth, the problem was resolved. It took about a week and a half. I was also communicating with the collection agency at the same time to make sure they had received the order to cancel the collection. It was an error on Telus part, which they corrected. Thank you!
