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RonAKA's avatar
RonAKA
Rockstar
7 years ago
Solved

WiFi to iPhone 7 with iOS 13 Will Not Stay Connected to T3200M Router

Have had an ongoing problem with all versions of iOS 13 on my iPhone 7 dropping my home WiFi connection. My recollection is that this issue has started with the "upgrade" to iOS 13 and was not a prob...
  • xray's avatar
    xray
    7 years ago
    Is Smart Steering turned on? If so try turning it off. You will need to create a separate SSID for each WiFi band (2.4 GHz and 5 GHz) so keep the SSID for the band used by the most devices and create a new SSID for the other band.
xray's avatar
xray
Hero
7 years ago
RonAKA wrote:

I guess I am wondering what happens when I Disable SmartSteering. What will I be presented with for options?

Take inventory of all your devices and count how many are 2.4 GHZ only vs 5 GHz. Keep your current SSID for the frequency that has the most devices to minimize the number of devices you need switch to the other frequency.

RonAKA's avatar
RonAKA
Rockstar
7 years ago

I never did figure out what they were on, but I disabled SmartSteering, and then renamed the default 5G SSID to my old single network name so everything currently connected went to it. Renamed the 2.4G network to Guest with a new password. I guess our next Guest will find out of that one works!! 

 

Not sure this is going to solve my iOS 13 iPhone issue. We will see. About all I can see that will have changed is that the iPhone (along with everything else) is now forced on 5G. 

  • xray's avatar
    xray
    Hero
    7 years ago
    I guess you'll find out soon enough whether you have any devices and can only connect to 2.4 GHz.

    As for the iPhone connetion issues, the reason for turning off smart steering is that there are reports that iOS does't handle the automatic switching between 2.4 GHz and 5 GHz well.
    • RonAKA's avatar
      RonAKA
      Rockstar
      7 years ago

      After separating the 2.4G and 5G bands and moving all of our connections to the 5G yesterday afternoon, and then doing a Network Reset on my iPhone and powering down the router and back up again, there have been no dropouts of my WiFi. I did power the iPhone right off overnight, but it has been on today since 8:00 AM, and is still OK. That is the good news. The bad news is that I have gone this long before after doing the network reset and power down of the router trick, but it never seems to "stick" long term. Will be interesting to see if it does this time...

       

      Any thoughts on what the power down of the router and network reset on my iPhone would be doing? And even more importantly why it may not "stick" as a permanent solution?

      • RonAKA's avatar
        RonAKA
        Rockstar
        7 years ago

        Well it has been 4 days now and no real dropouts of my WiFi. I did get a short delay once today, but it connected. It looks like the combination of disabling the SmartSteering and switch my network SSID to the 5G band may have solved the problem, after I powered down and powered up the router, and reset the network settings on my iPhone, in addition to resetting the band. I'm hoping!

    • RonAKA's avatar
      RonAKA
      Rockstar
      7 years ago

      Well, it has been about 2 hours and my iPhone 7 currently on iOS 13.2.3 has dropped out. This does not appear to be a solution to my problem. Perhaps it is a iOS bug that I will have to just wait for Apple to fix, or at the rate they are going, never fix. 

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