Forum Discussion

Mike15's avatar
Mike15
Neighbour
2 years ago

Wifi plus speeds?

Just had wifi plus installed, new access point and 2 boosters. I did a speed test through the telus app while the tech was there and it was 590 up 540 down, I did another this morning and it was 94 up...
A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

Hmm, that's definitely odd. Was this over Wi-Fi or via a hardwired device? Have you tried rebooting your equipment or speaking with our Tech Support team so they could run some diagnostics from their end?

  • Mike15's avatar
    Mike15
    Neighbour
    2 years ago
    It was over wifi, and it was when only 1 booster was set up, I haven't tried rebooting
    or tech support yet, I had to leave for work. The point of getting the wifi plus was to improve speed and coverage but it's pretty much the same as it was with just the old hub.
    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Gotcha. Your best bet then would be to try both those avenues; our team's available at 1-888-811-2323.

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