Forum Discussion

tpots38's avatar
tpots38
Neighbour
2 years ago

why is telus not hiring more installers?

How can TELUS rationalize talking over 1 month to do a home install? the internet is an essential service, and people cannot be without internet for this amount of time. Would you expect people to be...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hi tpots38 - this sounds like we need time to install the fibre drop to your home. We usually book 3 weeks ahead to allow our crew to be able to construct the fibre line and to allow them ample time to overcome issues. 

  • tpots38's avatar
    tpots38
    Neighbour
    2 years ago
    No, The fiber was pulled into the main tel room Of my building. The home install team could not figure out how to drill through the wall in order to connect my unit to the fibre box. The senior technician told me they would send a secondary team to figure out how to drill in a few days. It’s been 7 days and no one has reached out to me or anything.
    The run around and lack of communication between teams is astonishing.
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