Forum Discussion

Tclarke12's avatar
Tclarke12
Neighbour
5 months ago

Why is it so hard to get any answers?

My panel says my CO monitor has been tampered with, i tried to replace the battery but they dont sell those batteries in walmart or canadian tire.  When I try to call in the A.I. Bot sends me in circles and then their customer service line is closed 2 hours prior to its online listing.  Why does everything with Telus have to be so hard, I need a replacement CO monitor and I cant get to the point of ordering it.

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hi there, we’re really sorry to hear about the difficulty you’ve had trying to replace your CO monitor. Please send us a private message so we can access your account and arrange for someone to contact you.