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Why can't I book a support visit?
After working very hard to get to a human, I spent 75 minutes on the phone explaining the problems with my pvr/set top box. John agreed to book a technician, then he was unable to due to system probl...
Hello. That's definitely not the customer experience we want to have...was the second agent able to set up a visit for you?
A-B
Community Manager
Community ManagerHello. That's definitely not the customer experience we want to have...was the second agent able to set up a visit for you?
Negative. She indicated that prior to booking a visit I would have to schedule a remote debug session. It is an intermittent fault, so I asked her to ship me a replacement unit to self install, which she said she would arrange. I've received instructions on how to return the existing unit, but no information on when the new unit is shipping, other than her verbal 3-5 business days.
