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Grimmt's avatar
Grimmt
Ambassador
3 years ago

Why are so many recordings failing to play

TelusTV-21T Optik TV. In the last 3 days I've had three (3) recordings that completed but would not play.   All three showed in the recording list as completed. However, when selecting two of the...
Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi Grimmt , great sleuthing! From what I can gather and understand from the ticket, you're right on the ball. This fix is apart of the release we'll be rolling out at the end of this month. 

RobG3987's avatar
RobG3987
Ambassador
3 years ago
Well,, now all recordings and scheduled are deleted..
  • Grimmt's avatar
    Grimmt
    Ambassador
    3 years ago

    The new release has been pushed out - I noticed the application version has been updated.

    For me, the bad recordings have been pruned out and my recordings are fine, as are my scheduled recordings.  

    Is there a chance you caught it immediately after the update and the recording settings were being reloaded?

    • RobG3987's avatar
      RobG3987
      Ambassador
      3 years ago
      They were all gone on Sunday evening and I waited a few more days to see if anything changed, nope. Started rebuilding (3rd or 4th time I've had to do this ) the scheduled recordings list.
      I'm showing 1.23.10.400_release

      • Grimmt's avatar
        Grimmt
        Ambassador
        3 years ago
        Maybe it’s a rolling release.

        I have two set top boxes, one set top box like yours at 1.23.10_400 while the other set top box shows 1.23.11_400

        The old version still shows the bad recordings while the new release has removed the bad recordings.

        There are some other changes (I.e. New/Live flags appear in the guide); I’ll play around with it today. I don’t think it’s a beta as I haven’t received any communication from Telus.

        Lucky for us, no scheduled or existing recordings have been affected.
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