Forum Discussion
Why are so many recordings failing to play
TelusTV-21T Optik TV. In the last 3 days I've had three (3) recordings that completed but would not play. All three showed in the recording list as completed. However, when selecting two of the...
Hi Rocky3.
Are you using the TelusTV-21T android box?
We have 2 of these setop boxes and both show these problematic recordings (the same list on each of them) - they only show a recording circle with a record/cancel option - selecting either results in a recording operation failed error. There is no option to play, resume, delete, etc.
These recordings do not appear in the recording list if I log into the TelusTV+ apps using my PC nor my iPhone/iPad.
I have not made any changes to my programming (for example the F1 program was set up on TSN - I have all the TSN channels).
Reboots and power cycles don't fix the issue.
The TelusTV-21T android boxes are locked to Telus and I can't find any logon options - I'm pretty sure they don't require a Telus logon. The setop box serial/key is mapped by Telus to our account.
Edit: The Telus logout function is located in the settings->account information. At the very bottom of the information list.
Sidenote1: There is an account login option on these boxes but that is only for Google to access their play store for 3rd party apps and has nothing to do with recordings - I also removed my Google account .. just in case 🙂 .. and it had no effect.
Sidenote2: We only use one main (admin) profile.
Maybe the issue is we have 2 setop boxes and they are interacting with each other? When I get a chance, I'll power off both at the same time and then power them both back on and see if anything changes.
