Forum Discussion
When will TELUS improve the Optik TV platform?
* no Exit button on the remote, or easy way to exit watching a recording or when streaming * provide a Trash Can for recently deleted recordings with capability to undelete * improved voice search ...
KHR
TELUS Team Member
TELUS Team MemberThere is an option to configure the prev button on your remote to take you to the last live channel. If you are watching a recording and you hit prev, it will take you back to your previous channel. Is there somewhere else you'd rather go to exit a recording? Back/exit lets you navigate the interface and prev takes you back to live TV...
As for the trash can, there IS a trashcan icon in the recordings manager, both at the series level and program level. Is your issue that the trashcan is emptied immediately? or that we do not yet have a 'delete after watching' prompt? Or both? The team is looking into both of these, but there is no ETA. I think the comment about unlimited capacity was intended to mean that if you have a tendency to delete things by accident or to change your mind, one (admittedly not perfect) solution would be to not delete anything.
My issue with deleted recordings is that there is no trashcan icon that I can see! Not deleting anything is a ridiculous suggestion! I tend to record at least 6 hours of TV per day. The number of recordings to look through would just become unmanageable! I would welcome a prompt to delete any recording after watching. Best flow would be, visually mark recordings as "watched" when exiting from the recording at the 95% completion mark, then prompt to Delete, Keep or Mark Unwatched where Delete would be the default. But almost anything would be a vast improvement.
- KHR
Each of the different apps has a trashcan to delete a program recording or a series recording if you navigate to either a series or a program within the Recordings list (right hand side of the screen on the web app). The visual cue for a 'watched' indicator will look like the below progress bar on the web app (you can see that I watched more of the Oilers game than the Habs game, but didn't watch either to completion). This visual cue exists for recordings today on web and Apple (iOS & tvOS), and is coming soon to Set-top boxes, Android TV/Android mobile and Fire TV.
The reason for a Trashcan would be to have a place that you can Undelete from. There is no Trashcan that I can see on the Set-top boxes using my remote. I have no intention of using any web apps to manage my recordings.
- KHR
I can assure you that the trashcan is there; please see the image below. However, it is designed for deleting; a common design pattern where you put things you no longer want. I know this isn't satisfactory, so I will reiterate that the team is looking into an 'undelete or recover' feature, but no promises on an ETA.
