Forum Discussion
When will TELUS improve the Optik TV platform?
* no Exit button on the remote, or easy way to exit watching a recording or when streaming * provide a Trash Can for recently deleted recordings with capability to undelete * improved voice search ...
The whole point of an Exit or Stop button while watching a recording or streaming, is to not have the shows "continue to play while you choose something else" - so your convoluted explanation for workarounds is somewhat tone deaf. I don't see how unlimited capacity mitigates the lack of a Trash Can or undelete function in the slightest. The magnifying glass on the Home screen provides an on-screen keyboard which does seem to provide better search results than voice recognition from the on remote button - so thanks for that information. I have no intention of setting up a Google account on my TV boxes and it is annoying that I cannot remove the notification that keeps prompting me to do so.
I have to also add that in spite of your assurance that "first-run sports are actually already extended for 60 min", my recording of the Edmonton Oilers game on channel 100 CBC tonight prematurely ended at 9:53 of the 3rd period at the 2h 24m mark. So obviously your automatic extension is not working!
KHRTELUS Team Member
If you want to send me a PM, I can have the dev team look into why recordings on your account are not auto-extending. The below is what I see on my devices; the last 3 NHL games had recording times of 3h 32m. The scheduled run-time was 2h 30m. All recordings are set to start 2 mins early and live hockey games are supposed to be extended by 60 mins. The Jets/Stars game had a scheduled run-time of 3h, hence a recording os 4h 2m.
The problem appears to intermittent. As a software developer myself, you have my condolences. There is no such thing as "bug-free" software. Intermittent issues are the hardest to find and fix. But as an end-user, it is very frustrating to not be able to trust that I will get the whole sporting event recorded. At some point, I will just decide which platform, Rogers Xfinity or TELUS Optik TV has the lest amount of annoying bugs, design flaws or poor support, high pricing, etc. as every consumer does. At lot of problems come from having poor alpha and beta testing, or just a total lack of concern for the end-user. So far, I appreciate your attempts to help but cannot Accept as Solution.
