Forum Discussion
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What is the role of Community Managers in achieving improvements in OptikTV
Are the Team Members responding to customer queries and complaints about the shortcomings of Optik TV in fact employees of Telus? I have read "We're also taking notes to inform the business on what ...
https://www.telus.com/en/tv/4k-pvr-and-wireless-digital-box
note the word box in the above link.
Box = pvr. Sounds like the differences are minor between the two systems. Mostly personal preferences. Thanks for your help, guess I will stick with Telus.
A-B
Community Manager
Community ManagerHello. If you see the words 'TELUS Employee' or 'Community Manager' directly underneath our handles in our replies (like you'll see with this one) then yes, the person replying is a TELUS employee. In terms of passing feedback to our team that we hear from clients here on our community, we're doing just that. Advising the appropriate team (i.e. our Optik development team) of issues we see here, be they new one-offs or well known issues. Rest assured, both are handled with the same amount of priority/urgency, and our team is working every day to resolve said issues.
The always amazing Optik-Kate has created a bulletin board thread here that may address your concerns. It's also a great place to leave specific feedback about features, errors, etc.
