Forum Discussion
slippin-jimmy
2 years agoNeighbour
Whack-a-doodle fibre install
I am in a 4-plex strata, and everyone has TELUS fibre internet. My install was done properly but the other 3 the installers did not pull fibre to the units like they should have. Instead they insta...
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Official Support Team
2 years agoWe're really sorry to hear about your experience. To assist you further, please send us a private message with your details, and we’ll investigate this issue and ensure the proper steps are taken.
- slippin-jimmy2 years agoNeighbour
Thank you. The property at issue is 5915 SnowPines Way, Big White, BC V1P1P3. There are 4 units in the strata and I am unit #2. I did the first order to bring fibre from the pedestal to the building. The installers had a tough time and called in a whiz kid, but managed to bring fibre to the demarcation room, then pull a fibre to my unit and place my equipment there where there is power (no power in the demark room).
I think unit #1 must have gone next. The installers did NOT pull fibre to there unit (which is ridiculous because it would have followed my fibre and been a shorter distance). Instead they screwed the fibre-to-cat6 box to the wall in the demark, and another box for cat6-to-coax and ran a power bar and 3 extension cords out the room and into a receptacle in the hallway. Given my install, this was terrible.
After that when the other 2 units (#3 and #4) converted they did not pull fibre but instead piled equipment up on the same board, exhausted the power bar and added a 2nd power bar (now 5 cables to the hallway), and worst-of-all they were stealing metered power from unit #2. Over the years this equipment being on 24/7 would add up on unit #2 hydro bill.
Now that this is discovered the strata in not in a happy state.
I would like you to come and complete the 3 installs the way they should have been done, and locate the equipment in each unit (and get rid of the coax crap ... this is a fibre install after all). No one would be stealing anyone's power.
The new owner of unit #1 could rightfully unplug units #3 and #4, in which case you will have to resolve this anyways. Unit #4 is modernizing his TELUS alarm, so one of your installer will be dealing with this too.
You can email me at [email protected] and I can send you photos so you can see how bad it looks and test the veracity of what I am telling you.
Thank you. Hope you will do the right thing.
Jim La Berge - Unit #1