Vinint to telus

Hi there, to clarify, when transitioning from Vivint to TELUS, the existing gear may not always be fully compatible with TELUS home security services due to differences in technology and systems. However, the good news is that in many cases, we can still provide a solution that allows you to use your devices with a new TELUS subscription, though it may depend on the specific equipment you have. Regarding the compatibility of your current devices (cameras, thermostat, sensors, etc.), you’re correct that some Vivint devices might not work directly with TELUS’ system. But if you’re primarily looking for app access and are not interested in police monitoring, there may be options available that don’t require replacing everything. I’d suggest reaching out to our TELUS Home Security team directly to check if your current equipment can be integrated with a TELUS plan without needing full replacement. You may also want to ask about options for a minimal subscription that allows you to manage your system via the app.