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video issue with telus tv+ app on android phone
video issue with telus tv+ app on android phone every 5 seconds the video turns whole black then goes back to normal and repeats (audio is fine though) does anybody else having this issue? ...
Hi, I confirmed with our video team that this is an ongoing issue with devices on Android OS versions lower than 12. We're working on integrating an app setting that can be used to address issues related to playback on older devices/OS. May I suggest using our web browser to access Live playback? Thank you for your patience as we work on resolving this.
LG G6 : https://www.gsmarena.com/lg_g6-8466.php
Android OS version 9
this problem always existed (not just recently)
yes
Optik-Kate
TELUS Team Member
TELUS Team MemberHi, I confirmed with our video team that this is an ongoing issue with devices on Android OS versions lower than 12. We're working on integrating an app setting that can be used to address issues related to playback on older devices/OS. May I suggest using our web browser to access Live playback? Thank you for your patience as we work on resolving this.
