Forum Discussion
Upgraded to fibre and now Alexa will not connect to optik
Prior to the upgrade Alexa connected easily to optik. Now I have enabled skills disabled skills deleted items and repeat repeat and finally I've just given up. I have called for technical support but ...
Perhaps it would be helpful to tell your technical people that my three wireless 4K set tops and the PVR all appear in mytelus, Telus connect and on the modem. They all show the network connection as ethernet. I have reset and rebooted all the devices and number of times and still the devices cannot be discovered.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi, is your Alexa connected to the internet? If you ask for the weather does it respond? If it is connected, have you seen this page? It contains set up instructions and troubleshooting steps. Hope that helps! https://www.telus.com/en/support/article/telus-home-assistant-on-amazon-alexa?intcmp=tcom_amazonalexa_cta_ffh_connectyouramazonalexa&srcRef=20
If it's still unresolved, I do recommend reaching out to our support team and have them escalate you to the correct team. If you try the chat bot (smiley face on the bottom right), they are usually a bit faster when you request an agent!
