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Unauthorized add-on purchase and online removal not available
I noticed there has been a $15 dollars unlimited internet usage add-on added to my account since Jan 2020. I did not ask for this product, nor received notice for having this service started. This is...
- I recall an offer last year for free unlimited internet for a period of time after which you would be charged if you didn't cancel when it ended. Is it possible you signed up for this last year?
Is there any chance it shows as an add-on, but further down the bill, you see the charge being reversed? I’m just wondering if maybe this is in response to the COVID-19 crisis and Telus maybe giving everyone unlimited for the time when so many are self isolating.
Just a guess, and I could be wrong. Maybe someone knows for sure.
