Forum Discussion
trioE
6 years agoNeighbour
Unauthorized add-on purchase and online removal not available
I noticed there has been a $15 dollars unlimited internet usage add-on added to my account since Jan 2020. I did not ask for this product, nor received notice for having this service started. This is...
- 6 years agoI recall an offer last year for free unlimited internet for a period of time after which you would be charged if you didn't cancel when it ended. Is it possible you signed up for this last year?
pbsme
6 years agoAmbassador
Is there any chance it shows as an add-on, but further down the bill, you see the charge being reversed? I’m just wondering if maybe this is in response to the COVID-19 crisis and Telus maybe giving everyone unlimited for the time when so many are self isolating.
Just a guess, and I could be wrong. Maybe someone knows for sure.