Forum Discussion
Unable to escalate damaged TELUS infrastructure complaint
I am not a TELUS customer and need assistance escalating a complaint regarding damaged TELUS infrastructure at my property. On Thursday, a delivery truck knocked down TELUS communications lines (ins...
THIRD UPDATE:
This morning I received yet another text from TELUS, this time advising that a technician will be attending on Sunday.
To summarize the current situation:
- Yesterday, after approximately two hours on the phone with TELUS, I was told a technician was scheduled for Wednesday from 4–6 p.m., after they no-showed yesterday's appointment.
- Last night, TELUS texted me stating that the repair had been completed. It had not been completed. No technician attended, and the damaged lines remain hanging over the driveway.
- This morning, TELUS texted me stating that a technician is now scheduled to attend on Sunday.
I therefore have no idea whether the Wednesday appointment still exists, why the repair was marked as completed when no repair occurred, or why I am now receiving an appointment for Sunday.
The damaged TELUS infrastructure remains hanging low over our shared driveway.
It is being held up by a rope that my partner tied so we can use the driveway in the meantime (it's still too low for a truck to pass, but my SUV can make it under)
