Forum Discussion
The danger of having customer service oversees
Telus moved all their customer services to Philippines, Romania, Guatemala etc. In a foreign and legit newspaper I read about fraud via What's App. (Those were kids ask for money and parents just sen...
Hello @ Jetje
Not to burst you're bubble however most reps I have spoken too? Are from Canada. Actually the last Rep including manager were from Ontario. How u know this? They brought up things in the conversation only if u live in Ontario u would know...
So can you show me a source where it shows that Telus moved all their customer service outside of Canada?. They do have some outside but not all.
Also most if not all companies do this. As for the emails? I get emails from Scotia Bank / McDonald's / Under Armour and other companies which are sometimes fake. You just have to know that this happens with all companies. Not just Telus.
I was with Rogers and their customer service is mostly in Canada. Yet got fake emails from them too.
Not to burst you're bubble however most reps I have spoken too? Are from Canada. Actually the last Rep including manager were from Ontario. How u know this? They brought up things in the conversation only if u live in Ontario u would know...
So can you show me a source where it shows that Telus moved all their customer service outside of Canada?. They do have some outside but not all.
Also most if not all companies do this. As for the emails? I get emails from Scotia Bank / McDonald's / Under Armour and other companies which are sometimes fake. You just have to know that this happens with all companies. Not just Telus.
I was with Rogers and their customer service is mostly in Canada. Yet got fake emails from them too.
If you search on google there are articles about that. Just a few after a quick google search:
https://www.theglobeandmail.com/report-on-business/call-centres-are-philippines-new-long-distance-love-affair/article4098533/
https://forum.telus.com/t5/Business-Solutions/Telus-hiring-out-of-country-agents-to-inform-their-Canadian/td-p/12369
https://www.thestar.com/business/2007/07/06/concern_over_telus_manila_call_centre.html
-Plus I have asked, and I was explained they are in Philipines, Guatamala and Romania.
-Plus I always ask if I am on the phone/chat (which is very regularly, because our internet is often between 1 to 5 mpbs). And they always answer, and never said one to be in Canada.
-Plus I have tried several times to get in touch with a local person to get things done (bad internet), and that never worked out. Always someone from abroad that got back to me.
Hope that helps!
- Nighthawk
Community Power User
So you're referring to an 8 year old article, a 7 year old forum post and a 13 year old article? That is some really old information.
Depending on where you live, Telus doesn't have call centres in every Canadian city so being able to speak to someone local, outside of having a repair tech visit your house, is extremely unlikely. I happen to live in a city that does have a Telus call centre and I have spoken with reps from that centre. There is another Telus call centre 3 hours away from where I live also in the next major city. I've spoken with them also.
I've never heard of Telus using a call centre in Romania that serves Canadians. Telus International, the call centre operator, does have operations in quite a few countries around the world, including Romania. They are run separately from Telus. Telus does use a portion of TI's Philippines call centre as well as the Las Vegas call centre to serve Canadians. I've talked to people in both. Guatemala is primarily to serve spanish speaking customers of American companies rather than Canadians. I've never talked to anyone from that centre before.
Is there anything in particular that you have against talking to someone in one of the Telus International call centres?
They are older articles but Telus didn't move yesterday, so of course these are older articles. This came out of a 3 minute google, just to answer your question where I got it from. Let alone if I would spend 30 mins googling.
With talking to someone local I meant talking to someone in Canada. (it is all relative, isn't it) But getting to talk someone in Canada didn't get me anywhere.
Guatemala: I have spoken/chatted several times with people in Guatemala, and I don't speak Spanish.
These 3 countries were mentioned when I asked. This information comes from a Telus rep.
And to answer your question: Is there anything in particular that you have against talking to someone in one of the Telus International call centres?
If you read my first post again, you understand my question and/or concern. It was merely to ask opinions. But it seems I got bait from someone on Telus' payrol. And I am sorry to hear that.
- Hello Jetje
You sound like a Ken. I'm sorry but this is laughable at best. You're articles are YEARS ago. (2007) and it's 2020. Most of them returned back to Canada.
I can upload 2 calls u made today which both are from Canada. ( One in BC and Ontario).
You seem to have a issue of assuming someone is going to steal you're stuff but never worked in business where the head office / HR watches the staff. I work in a business where our head office watches are computers / calls. If we try to even remotely let's say go To NHL website? we get a message immediately asking us why we are on that site and or to close it.
You have only given 2 links which are years old and nothing new. You are upset because someone outside of Canada picked up ur call. Sounds to me like a Karen situation.🙄🤦:male_sign:
