Forum Discussion
Terrible customer service
For all of you that are looking at getting a good customer service from Telus, don’t expect it anytime soon. I’ve had over 15 phone calls trying to get a new service installed at an our new house tha...
TELUS_Support
Official Support Team
Official Support TeamHi bcargnel - we want to make sure we help sort this out. We'll send you a private message to assist you
Well had a conversation today with Ralph out of Vancouver. He listened to my concerns and agreed this was not acceptable. Offered some compensation and that our current appointment situation will stay as cancelling these may result in other issues. If an earlier install of services can happen after the fibre is installed they will try to make it work. Says he will follow up to make sure I’m satisfied. Will not hold my breath. Maybe this is finally the last problem.
