Forum Discussion

YAMZ888's avatar
YAMZ888
Helpful Neighbour
1 year ago
Solved

TELUS TV PLUS BROWSER ACCESS

  • Optik-Kate's avatar
    Optik-Kate
    1 year ago

    Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

  • A-B's avatar
    A-B
    1 year ago

    Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
1 year ago

Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

  • Rocky3's avatar
    Rocky3
    Guardian
    1 year ago

    Optik-Kate 

    Is there an ETA on when CHEK, a subscribed channel can be viewed LIVE on the laptop.

    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      1 year ago

      I have my fingers crossed that the upcoming release in July should address this!

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      1 year ago

      Nothing yet that we've heard but we'll update when/if we do.

  • rt1's avatar
    rt1
    Friendly Neighbour
    1 year ago
    Any resolution? Having the same issue with CHEK
    • YAMZ888's avatar
      YAMZ888
      Helpful Neighbour
      1 year ago

      FYI, I have yet to receive any response (from Telus) since my last post.  I'm glad that I'm not the only one who is having this issue.  Until a resolution is found, I am resigned to use my mobile/wireless device to view CHEK channel while connected to my home (TELUS) network. 

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      1 year ago

      I believe our Optik team is still looking into this as we haven't had any updates yet. Appreciate your patience!

  • YAMZ888's avatar
    YAMZ888
    Helpful Neighbour
    1 year ago

    Hi Optik-Kate,  thanks for recognizing this issue and creating a ticket.  I hope you post again once this issue has been resolved.  As of this writing, the three local channels cannot be viewed using any browser interface.

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