Forum Discussion

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago
Solved

TELUS TV PLUS BROWSER ACCESS

  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

  • A-B's avatar
    A-B
    2 years ago

    Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago

Hello Optik-Kate, I understand that VPN usage is not support on TELUS TV+.  The issues I am having are occurring with VPN disabled.  The channels still remain to be blocked despite that fact that I am indeed connected to Telus' network.  Furthermore, I am able to view other channels which I am subscribed to.  This situation doesn't change if I use other web browsers.

 

Why is Telus TV+ not allowing me to view these channels when I am connected to Telus' network?

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi YAMZ888 , I misunderstood your initial statement. To confirm, you have access to all channels that you subscribe to on mobile when you're at home, but you have limited access to channels on your browser despite using the same network?

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Hello, YAMZ888 and rt1 just wanted to quickly advise that as per our last post, this issue has indeed been addressed. Please let us know if you continue to experience this issue right away, thanks for your patience!

  • YAMZ888's avatar
    YAMZ888
    Helpful Neighbour
    2 years ago

    Hello Optik-Kate,  yes that is basically correct.  It appears that I have no issues on viewing all channels on my mobile devices while at home connected to the same home network using the TELUS app.  However, the issue comes up when trying to view the same local channels (as mentioned in my original post) on my computer and laptop, using various browsers and accessing the TELUS TV+ website.  It is only those local channels (CHEK, Omni and BC Legislature) that appear to be restricted (message saying I need to be connected to Telus network) as all other channels (e.g. CNN, GlobalTV, CBC, etc) can be viewed using the browser. 

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