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Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
3 months ago

Hi Optikal_Speak​ Rocky3​ 

The team has patched this issue and your favourite channels should now be showing in the guide on your TELUS TV Digital Box and Fire TV. An update to the Android TV app (Sony TV, Chromecast etc.) is pending approval from the Google Play Store. You may need to reboot your set-top box for the changes to take effect (Settings > Device Settings > Device Preferences > Restart). The appropriate app version is 1.25.9.600 (Settings > System information).

Thanks for bringing this to our attention and appreciate the patience as we scrambled a fix.

Optikal_Speak's avatar
Optikal_Speak
Leader
3 months ago

Rocky3

Thanks for prompt reply and update. All appears to be back in play on my end re: Favorites 👍

  • Optikal_Speak's avatar
    Optikal_Speak
    Leader
    3 months ago

    Similar experience...I have (3) boxes. Two updated immediately on Restart.

    Just got around to the restarting the 3rd box and it still displayed 1.25.9.500 after Restart and whilst I was back in System review mode, it "burped" (black screen) for about 20 sec then realigned with1.25.9.600 version. 

    Some have longer handshakes than others😉

  • Rocky3's avatar
    Rocky3
    Guardian
    3 months ago

    Just checked, not corrected here. Actually went to manual update and it says I m up to date. Maybe it will just appear.

    APP version 1.25.9.500

    config timestamp 2025-08-277T19:14:34

    BINGO APP version now 1.25.9.600 and my FAVS are back in order

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