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ShawnTheSheep's avatar
ShawnTheSheep
Organizer
2 years ago
Solved

Telus TV-21T Quality of HD channels

Hey guys, Since Optik-Kate and others are giving timelines on when things are being updated. Just wondering if there is a timeline on fixing the poor bitrate of regular hd channels? Watching sports...
  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi ShawnTheSheep, we have several updates in the coming quarters to try to improve picture quality. There is a firmware update coming near the end of Q1, and there will be structural improvements on the backend throughout the rest of the year. 

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Richardkm, the firmware update hasn't happened yet. It was unfortunately delayed and going through testing. That said, things like improving picture quality is a huge undertaking that requires structural changes, thank you for your patience while we work on improving the experience. 

Richardkm's avatar
Richardkm
Friendly Neighbour
2 years ago

Hi Optic-Kate & @smurray5  any news on the firmware update for this Android TV-21T box? Football season is coming, and the quality of the box still sucks. 

Also, now one of my boxes cannot connect to Wi-Fi - it's in the same room as the modem, but won't recognize the wifi signal...

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Hi Richardkm  I don't have an update regarding a firmware update but I will send you a message regarding your issue with the TV box.

     

    - Eric

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