Forum Discussion
TELUS Recording issues since June (Arris PVR box)
Been having an issue with the Arris Telus PVR Box for an issue that began earlier this year in June 2023 and has been continuing up to this point, There has been a recording issue where sometimes a r...
I have the same issues, sometimes only recording a part, and sometimes all recording stops.
I have had remote diagnostics, a tech visit, and the box replaced. But eventually the problem appeared again.
In the past I had some success with deleting all recordings, delete all schedules (individual and series), and reboot the box. That used to solve it for many months. But recently recording stops again after a week or two.
I am right now going through another cycle of replacing the boxes (Arris VIP5662W). Not a pleasant experience.
Changed the Arris VIP5662W tv box 2 weeks ago now getting the same issues!!
TELUS_SupportOfficial Support Team
We’d like to escalate this to our technical support team to take a deeper look at what’s going on with your service and recording functionality. If you haven’t already, please send us a private message with your account details so we can investigate.
