Forum Discussion
Telus Pure Fibre Install - SFP WAN PPoE Login
Hi everyone, I am in Ontario where Telus has started providing PureFibre through Bell's network. In my current set-up I do not use Bell's Home Hub, but rather have my own intricate network ...
I ran into the same problem, scratching my head for a couple a days.
In my case Bell didn't leave a SFP module, they left a Nokia ONT. Then TELUS installed their NAH (Network Access Hub).
The thing is, I wanted to use my own router, so I put the NAH into bridge mode for LAN1 only.
To answer your question, you can find the PPPoE credentials in the NAH interface. Go to 192.168.1.254 with the login "admin" and the password is written on the NAH under the cover.
Then under Network > WAN you should see the PPPoE connection settings and everything should be there. For the password, just change the input type from "password" to "text" using F12 for the Dev Tools
Hey marting ,so my Telus service is still not setup (Scheduled for March 8, 2025) but I received the Modem and Router in the mail by Purolator toay. So I took the liberty of unpacking the unit and I accessed the NAH unit, by going to 192.168.1.254 and using the user and password on the cover of the NAH unit.
When I went to the WAN settings it appears that the default is set to Automatic IP and not PPoE. I am not sure if the Technician actually configures this and changes it from Automatic IP to a PPoE configuration or is the Telus Server automatically configured to authenticate the NAH unit based on the MAC address of the NAH unit.
These are the settings which are default preconfigured
Yes, the technician should connect to the PPPoE. I believe Telus needs to do this to access the Bell infrastructure. You can also call the support to get this info, but I'm not sure they'll give it to you right now since it's not installed and activated yet. They might transfer you around a couple of times since it relatively new and many agent don't seem to understand what that is. They even hung up on me when they ran out of ideas.
You should have (or will) received an email for the confirmation of your service and there is a phone number with an actual tech support where you can ask your questions about PPPoE and they should know what you're talking about
