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Telus internet is unstable
For the pass couple of month, internet signal has been unstable. It goes on and off through out the day, and it is very slow at times. I just upgraded to the 75 package, hoping it would be more stable...
Hi Yin,
I had the same problem and I finally figure out how to fix it. Thanks for friendly guys online. It happens to be the IPv6 issue. First, you can login the telus ip address 192.168.1.254 with admin and password. Then go to advanced settings, click on proceed on the warning message. You will see the IPv6 menu on the left side. You need to disable IPv6 and click apply button. You will see a warning message "call technicians before, blabla" just click yes go apply. After the resetting done, you will see the difference. Hope this will help.
Hi Thanks for the info.
My issue isnt with an particular device. My wifi comes and goes a couple of times a day.
Example, last night we were watching Netflix and my son was playing a game on the computer and the wifi just went dead. The light on the modem turns orange, so I had to unplug the modem, wait for couple minutes and wifi is back. I have do that randomly couple of time a day.
It doesn't bother me much but when my kids r frustrated because it mess up their game.
Thanks
If the issue is limited to wifi, then it's possible that you're getting interference from another nearby wifi device using the same channel. If you're comfortable with it, you can login to the modem's control panel and change the device channel to see if that helps. If not, this is something that Telus support can easily assist you with. They may also be able to increase the wifi signal power.
