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Robbyvanz's avatar
Robbyvanz
Organizer
5 months ago
Solved

Telus Home Assistant

Occasionally I run into the situation where my Alexa or Google is not able to turn the channel because it says "Telus Home Assistant" is not available.  This usually happens after a software/firmware...
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A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
4 months ago

Robbyvanz​ LeahM​ tkc​ Jayson3392​ Darren2411​ We've just been advised by our dev team that the issue should be resolved. Resetting equipment may be required, but please let us know if everything's working as it should. Thanks.

tkc's avatar
tkc
Neighbour
4 months ago

Hi, I managed to get Alexa connected on one device earlier today, but when trying to connect around 9:30 PDT I got the same error as before. I was also having trouble just logging in to MyTelus -- it kept taking me back to the login screen and then I just got a "sorry" error. I'll try again during the day tomorrow.

Thanks so much for answering our support requests here.

  • tkc's avatar
    tkc
    Neighbour
    4 months ago

    I should clarify the problem was on a different Alexa device. I will try again tomorrow.

    • tkc's avatar
      tkc
      Neighbour
      4 months ago

      Well, this morning the "page not found" error appeared again, but Alexa was successful in finding the Optik boxes in our house! I would say the problem seems to have been solved for me, for now. The folks here have fixed something that phone customer support couldn't help me with at all.

      Thanks to everyone for bringing this problem forward here, and for those who worked on it.

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