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Telus Home Assistant
Occasionally I run into the situation where my Alexa or Google is not able to turn the channel because it says "Telus Home Assistant" is not available. This usually happens after a software/firmware...
Robbyvanz LeahM tkc Jayson3392 Darren2411 We've just been advised by our dev team that the issue should be resolved. Resetting equipment may be required, but please let us know if everything's working as it should. Thanks.
A-B
Community Manager
Community ManagerHello everyone, just wanted to share an update we've received from our Optik team. There is an authentication issue with home assistants that they've uncovered (which is causing these errors) and they're working to resolve it as we speak. Once resolved, we'll be sure to let everyone know. It may be necessary to re-link the account and/or re-enable the Google/Alexa device in order to get it working, but we can do that manually with everyone via private messaging (as we'll need account info to do so).
Appreciate your patience as our team works on this!
