Forum Discussion
Solved
Telus Home Assistant
Occasionally I run into the situation where my Alexa or Google is not able to turn the channel because it says "Telus Home Assistant" is not available. This usually happens after a software/firmware...
Robbyvanz LeahM tkc Jayson3392 Darren2411 We've just been advised by our dev team that the issue should be resolved. Resetting equipment may be required, but please let us know if everything's working as it should. Thanks.
Yes. It is not a box or Alexa/Google issue. I have reset the box and Google. I even tried to unlink my telus account and relink it. When I try to relink it, it says "Telus Home Assistant" not available. This is a software issue caused by a recently firmware update. Please request a support ticket be opened and investigated by the software developer.
TELUS_Support
Official Support Team
Official Support TeamHello again! Our team has asked us for you to run a couple more tries where you tell the assistant to do something, it says ok, but fails to actually perform the task. Then tell us the approximate times it's occurring so we can take that back to our team, thanks!
I posted a reply yesterday but it is not appearing. At this point, I cannot use my Google Nest as I unlinked my Telus account from my google account. When I try to relink the account, it allows me to enter my email and password, but at the next step, it says "Could not reach TELUS Home Assistant. Please try again". I am unable to relink my account.
On my Alexa, I can ask it to change the channel, it says "Ok, turning to 106 on Telus Home Assistant" but it does not change the channel. I have asked it over 10 times and same thing. I have rebooted all my tv boxes as well as my Alexa Home and Google Nest. Nothing.
See attachment below for the error when trying to relink my accounts.
You can keep asking it over and over and it will not actually turn. It says Ok, but doesn't do anything. On my google device, I have unlinked my telus account from the Google Home app, and now cannot relink my account. It lets you search for the Telus Home Assistant app, lets you enter your email address and password, then the next screen it says "Could not reach Telus Home Assistant. Please try again". See attachment.
When I ask my Alexa, it says Ok, Changing to 106, blah blah blah, but doesn't actually turn the channel. This is the same thing that happened 2yrs ago, and it was caused by faulty code in the firmware update.
