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Robbyvanz's avatar
Robbyvanz
Organizer
3 months ago
Solved

Telus Home Assistant (Google)

I noticed a few days ago my Google Home account is unlinking from my Telus account.  This prevents me from being able to use Telus Home Assistant as it shows in the Google Home app that Telus set top...
  • TELUS_Support's avatar
    TELUS_Support
    2 months ago

    There was an update pushed last week that should've resolved the issue; most customers have advised that it's been fixed. Are you still experiencing the same issue as before?

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
3 months ago

Are you seeing a difference since the update was done? Have you sent a report about this issue from the Google Play store? 

Robbyvanz's avatar
Robbyvanz
Organizer
3 months ago

My Google app says its up to date and no updates are available.  Same issue persists.  I'm guessing there is an issue on the Telus side. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    3 months ago

    Have you tried re installing the app?

    • Robbyvanz's avatar
      Robbyvanz
      Organizer
      3 months ago

      Yes.  I uninstalled the Google Home app and reinstalled.  Cleared cache.  Same issue persists.  Telus account unlinks within a few hours. 

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