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Robbyvanz's avatar
Robbyvanz
Organizer
3 months ago
Solved

Telus Home Assistant (Google)

I noticed a few days ago my Google Home account is unlinking from my Telus account.  This prevents me from being able to use Telus Home Assistant as it shows in the Google Home app that Telus set top...
  • TELUS_Support's avatar
    TELUS_Support
    2 months ago

    There was an update pushed last week that should've resolved the issue; most customers have advised that it's been fixed. Are you still experiencing the same issue as before?

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
3 months ago

Hello Robbyvanz, are you aware if an update was done recently with the Google Home app? Did you do a quick Google search regarding this? 

Robbyvanz's avatar
Robbyvanz
Organizer
3 months ago

No I am not aware of any update.  I have tried just relinking my Telus account as well as a full delete and new device install and both methods end up unlinking within a few hours.  

  • SuperFred's avatar
    SuperFred
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Are you aware if other Google home users are having similar issues?

    • Robbyvanz's avatar
      Robbyvanz
      Organizer
      3 months ago

      No.  That's why I posted here to see if other users are having issues. 

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