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Telus charging me an additional $5/mo on a 2 year fix term contract
So basically, when Tony, who came to our building in Richmond back in July/August 2019, when we upgraded our building optics told me we are guaranteed to be on a fix term of $60/mo internet services ...
Well, I just spent an hour on the Telus customer support line, through two customer service agents. Maria and Jessa fixed the problem for me. I won't go into details what they did, but my initial irritation with Telus and the sales guy who sold me Telus a few months ago has been completely mitigated by these two customer support reps.
Of the entirety of my adult life, I have never had such amazing customer service. These two were professional, friendly and went out of their way to make things right for us.
If ever Maria and Jessa read this, THANK YOU.
Well, I just spent an hour on the Telus customer support line, through two customer service agents. Maria and Jessa fixed the problem for me. I won't go into details what they did, but my initial irritation with Telus and the sales guy who sold me Telus a few months ago has been completely mitigated by these two customer support reps.
Of the entirety of my adult life, I have never had such amazing customer service. These two were professional, friendly and went out of their way to make things right for us.
If ever Maria and Jessa read this, THANK YOU.
If that was the best service of your adult life then it is an indictment of how absolutely horrible the monopolies treat their cash cows!
You signed a 2 year contract- you are not allowed to alter the contract- i.e. not pay or leave before completion and they are not allowed to charge more or supply less. When they tried to charge more it cost you 1 hour of your time plus however long you were on the first call. at $5/month over the balance of your 2 yr contract ( that saved you being over charged by $150-$200 depending how much time is left on your contract). Did they pay you for your time?
As you mentioned others are being charged it as well, and if they have the time to play the no it isn't- yes it is game with Telus they too will be the recipients of what they originally agreed to.
By the way before the $5 price increase Telus (and other Canadian ISPs) already had the distinction of having the most expensive service of any first world country.
When I called to ask about the increase the customer service expert I was so lucky as to get put it best... When I asked why the price was increasing her response was- Because that's what Telus decided to do.
I appreciate that she didn't try and hide it under some made up world crisis that it costs more to send light down a pipe than it did a year ago, just plain and simple greed- cause they can.
Well, it's the best service relative to my worsening memory and the service type. Haha! ;) You're right though, it truly is quite horrible when such standards have become so low. Or rather, instead of "becoming", it simply should have been.
Anyhow, when I was with Light Speed Internet, they charged me $46/mo. Never raised my monthly fee. No hidden cost and as blunt, as well as at times, rude their customer support was, at the very least, they didn't lie about anything. Strangely, I find their tech support way nicer than their regular customer service.
Like you, I wish companies would be more honest.
Just out of curiosity, was it their booster that you were being charged for? I know that it is not free and they would charge $5 per month for a few months or something like that for its boosters.
Hi Lodaka, the break down of our bill looks like this:
$60/mo for 150/150 internet, $0.45/mo for PikTV and $9.55/mo for Easy Payment (Equipment Financing). Then the taxes on top of that. It normally came out to $77.24.
They gave us $250 credit. So we got 'free' service for the first 3.5 months. The $5/mo apparently is happening with all Telus users and it's for the upgrade of their networking hardware or something like that. That's supposed to happen starting Dec 1st.
However, after speaking with someone from their Loyalty Department, they made it so my sign-up cost is fixed for the next two years and I am actually going to pay less, because we rarely use PikTV.
Got you. Thanks for posting this by the way. This along with a couple of other posts got me to check my billing as well.
