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Telus charging me an additional $5/mo on a 2 year fix term contract
So basically, when Tony, who came to our building in Richmond back in July/August 2019, when we upgraded our building optics told me we are guaranteed to be on a fix term of $60/mo internet services ...
Well, I just spent an hour on the Telus customer support line, through two customer service agents. Maria and Jessa fixed the problem for me. I won't go into details what they did, but my initial irritation with Telus and the sales guy who sold me Telus a few months ago has been completely mitigated by these two customer support reps.
Of the entirety of my adult life, I have never had such amazing customer service. These two were professional, friendly and went out of their way to make things right for us.
If ever Maria and Jessa read this, THANK YOU.
Just so you all know, Tony was the guy from Telus who signed us up for the service and I asked him exactly this, "So it is guaranteed that I will be paying the $70/mo + taxes, without any hidden fees and further price increases?" and he told me there won't be any.
