**TELUS Cancelled My Internet Without Consent & Issued a New 24-Month Contract**

I am extremely disappointed with how TELUS has handled my home internet service.

On October 16, 2026, TELUS cancelled my internet without my authorization, leaving me without service. I was told the cancellation was related to another customer's order associated with my address.

Over October 16–17, I spent approximately 7–9 hours contacting TELUS support, dealing with long holds, transfers, and unsuccessful attempts to reach a manager.

TELUS eventually reactivated my internet, but I then received a new 24-month agreement showing $65/month plus tax, compared with my original agreed price of approximately $48/month plus tax. The new agreement also includes an early termination fee starting at $480.

I never requested cancellation of my original service or knowingly agreed to a new two-year contract.

After reactivation, I waited another 30 minutes to speak with a manager but received no resolution.

My internet is working again, but my contract and pricing dispute remains unresolved.

I am requesting TELUS to:

1. Restore my original pricing and remaining contract terms.
2. Explain the unauthorized cancellation.
3. Provide proof of my consent to the new agreement.
4. Remove any unauthorized commitment and termination fees.
5. Provide outage credits and fair goodwill compensation for the disruption and hours spent contacting support.

I have already raised this through TELUS support and formal messaging channels.

Can a TELUS moderator escalate this to a customer relations manager who can resolve the issue?

I would prefer to resolve this directly, but I am prepared to escalate the matter to CCTS if necessary.

I can provide supporting documents privately to an authorized TELUS representative.