Forum Discussion

valeriemufford's avatar
valeriemufford
Organizer
3 years ago
Solved

Switching to Prime Video randomly

I'm not sure what to do about this, but for the last 3 days, Prime Video starts randomly.  We have been watching recorded shows, with no one touching the remote, and Prime Video just starts.  I don't...
  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi everyone, a quick update that Amazon has deployed a fix for this issue and this is now resolved. The issue originated from a bug within the Prime Video app on handheld devices that causes random start-ups on the boxes. Please ensure you have the latest Prime Video app on the phone or tablet that you're using. If you're still experiencing this issue, please chime in and let us know. Thank you for everyone's patience while we worked with Amazon to address this issue. 

Cfunn's avatar
Cfunn
Neighbour
2 years ago
How will this solve the problem if I am watching prime thought the tv on channel 424 and not on an App. This is so annoying to have my channel changed all the time.
KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi Cfunn 

 

I agree that this is an inconvenient experience. According to our work with Amazon, making sure that all of your devices are running the latest Prime Video app should resolve the issue.

 

Channel 424 is not a traditional 'channel'. It is what we call a launchpoint. When you go to the channel, it opens the Prime Video application on your Optik PVR/Wireless Digital Box. However, all of your various ways of accessing Amazon/Prime Video are interconnected and they communicate with each other; this is why you can pause an episode of Jack Reacher on one device and pick up where you left off another device. 

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