Smart Move caused me to loose all my discounts!

What a way to start Sept 1

I get a text from telus saying my move has been schedule and If not notified then my services will be disconnected on Sept 2. This was three days ago.

I finally fight my way through the useless AI bot and smart move and talk to a human being. Quote from the telus rep "all looks good, I don't see anything to be concerned about" so I thank him and hang up.

Two hours later, the first email telling me that services have been cancelled.

Another call to telus. 21 minutes later and 2 new telus reps and they discover that someone has entered my home address by mistake for new services. So, they have to reach out to that customer to cancel thier services. 

Thats done, but my services we cancelled so now they cannot honor my existing contract and want me to sign to another agreement! How is this even remotey good service. 

Icing on the cake, the "system" thats the term the rep used cancelled it they will wave the cancellation fee.

Well I was a very good customer for 20+ years. Lost because the "system" cancelled me. 

GOOD JOB AI!!