Forum Discussion

floorcookies's avatar
floorcookies
Neighbour
5 years ago
Solved

Slow or no access to certain websites

I recently just got Gig Fibre internet and work from home doing video editing. The sites I use frequently such as artlist.io and envato.elements.com are failing to load or if it does manage to load w...
  • Nighthawk's avatar
    Nighthawk
    5 years ago

    The sites load fine for me on fibre and I'm using stock DNS settings on my PC so it's pulling from Telus' DNS. You could try 1.1.1.1 and 1.0.0.1 as the DNS servers on your PC and see if they make a difference. (Info on 1.1.1.1)

Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
5 years ago

The sites load fine for me on fibre and I'm using stock DNS settings on my PC so it's pulling from Telus' DNS. You could try 1.1.1.1 and 1.0.0.1 as the DNS servers on your PC and see if they make a difference. (Info on 1.1.1.1)

floorcookies's avatar
floorcookies
Neighbour
5 years ago

Thanks!

 

Used 1.1.1.1. and the sites load properly now, don't fully understand the backend of why but this works.

  • bjon's avatar
    bjon
    Friendly Neighbour
    5 years ago

    Hi Telus.

    Your customers shouldn't have to use a VPN to be get the internet to work properly with certain sites.

    Why should we have to pay for a VPN or a VPN like service (https://1.1.1.1/)  for your problems?

    I'm having to use NORD and it's 90$ a year. 

    Other devices like FireTV have a hard time finding VPNs that are compatible.

    So Telus please diagnose and fix the problem.

Related Content