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Setting the guide to your favorites only TelusTV-21T
I spent two hours with tech support and my options button only has All Channels then I found this forum and the below pinned on how it is supposed to work Then I spent another hour and half in...
Hi sportsguy1 can you try logging out of the box and relog in? You can do so via: settings -> account information -> switch account -> log out
Let me know if it changes anything after you relog!
This is what I see
I agree with Rocky that this is a real issue and I have followed same steps and same result. The only option he shows in his pic is one that allows one filter option "All channels". I made the mistake of choosing that option thinking maybe it would go to a sub-filter allowing me to customize it. Nope my guide actually shows every possible channel available even the hundreds I am not subscribed to. And even worse it will NOT allow me to deselect the option now! So I am now stuck having to scroll through the expanded guide and accidentally hitting channels only to be told "go to MyTelus to subscribe to this station". Really hope a complete reset and the new software update due September 20 can help or I'll need to return this box.
Optik-KateTELUS Team Member
Hi sportsguy1 can you try logging out of the box and relog in? You can do so via: settings -> account information -> switch account -> log out
Let me know if it changes anything after you relog!
Mine is now fixed. Did the log out log in. I am sure that in itself just applied the fix, but happy that it is resolved. Put a mark on the wall for a Telus success.
