Forum Discussion
Seeking help with Email
2 days ago my email refused to connect and download emails. I have a telus.net account which suddenly refused to connect to my mail app. It has worked fine forever. I can access my webmail but would ...
Thank you but I don't want your instructions. I am still waiting for a Telus person to get back to me. This is the 3rd time in one week that Telus has promised a call back / assistance and it has never materialized. Nothing!!! This has been the worst customer service experience of my life. I pay a lot of money for all of my Telus subscriptions and the service has been extremely poor, usually the agent has asked me to do the same thing over and over with no success and now you are giving me directions to do something I have already done. Telus originally migrated this account and set it up using the Mail App and I don't understand why someone can't contact me to set this back up.
I thought that I was having some success with the customer service agents Princess and Arlene who said that once the Email Technical Team advised them I would receive a call. I am sure once they hung up they sat back and had a good laugh at me. This week I have given at least 10 hours of my life to trying to correct this email issure and I am still where I started. Thankfully I was able to set up my Telus Box after following the Telus directions 10 times and not receiving help with that either.
After being frustrated and upset for 2 days I am now just angry. I have been a loyal customer for a very long time perhaps 30 years or more and Telus happily takes my money but to provide the service which I think is part of the package they fail to follow through. I don't know who you are and I am very sorry but it is impossible to reach anyone who can make any real difference. Customer loyalty is a joke.
TELUS_Support
Official Support Team
Official Support TeamYour concern about the email setup and the failed escalation is valid. What we do want is to ensure your case is reviewed by the right team and that someone contacts you directly to take ownership and see this through. Please send us a private message, we’ll escalate this properly and make sure it’s followed up on.
- i have sent you a private message and heard nothing back. What happens now!!!??????
- TELUS_Support
Let us send you a private message and see how we can help.
At this point I don’t believe that will actually happen and I feel like you are just giving me lip service. That is what I was told before. I have been waiting for the ‘right team’ for 5 days now. 3 call back promises that never happened!
I have no idea where to send a private message to and until you give me more information I will continue to post here and in other threads. You have my contact information and so am very surprised that someone doesn’t just contact me. I am home all day so please feel free to reach out. I will ask Global TV to do the same.
I can only reiterate that for the money I send to Telus each month this unacceptable. As a consumer it is as if I have no rights.
