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Review of Telus 1Gb/s after a couple of weeks….
Good Day all… As the subject line reads, this is a review of my overall impression of the Telus Pure Fiber internet after a couple of weeks of service. Let’s start with the order process… The...
Almost a year has passed since the installation of TELUS Pure fiber here within the condo unit.
I can honestly say the most complex problem I’ve experienced is a billing problem after the CC established to auto pay the account was compromised outside of the TELUS system, and totally not the fault or problem of TELUS. It took a couple of phone calls to TELUS billing to update the new CC number.
Internet service has never failed once not for any period of time. (I have monitoring to an internal server to assure full uptime access for verification).
The speed has never dropped below 920Mbps and 4ms ping no matter what time, or day of the week… This has been the best experience I have had from an ISP ever.
Am absolutely glad I traded up from SHAW.
I wish our experience with Telus PurFibre was as pleasant! Equipment was all installed in new condo. Ordered two additional Optik boxes. Upgraded to Ubiquity Wifi modem and signal extenders. 300MB connection was delivering 30MB. Call to support and connection to provisioning addressed that issue.
Now we are lucky if we get 30-50% of the expected 300MB.
The annoying thing is that the Telus wifi app speed test shows 350MB, while Ookla shows 80-130MB!!
Over an hour wait to talk to agent, as you cannot access any useful resources with Telus assist!!
Long time Shaw conversion that is NOT impressed!
if you have Telus Pure Fibre and DO NOT HAVE Optik TV and have a Nokia G-240G-A white ONT, connect your router to the cat5 that was connected to the paperweight they call a gateway. I was having to power cycle my Telus modem's (yes I went through 3 of them, 2 different models) to get both wifi and wired traffic to work. Telus and all of their resources blamed my switches (i went through 4 of them, no change each time) so I had enough. I bought a 3rd party mesh system and connected it to my ONT and haven't had a wifi issue since. the issue is their firmware in my experience
