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Review of Telus 1Gb/s after a couple of weeks….
Good Day all… As the subject line reads, this is a review of my overall impression of the Telus Pure Fiber internet after a couple of weeks of service. Let’s start with the order process… The...
Almost a year has passed since the installation of TELUS Pure fiber here within the condo unit.
I can honestly say the most complex problem I’ve experienced is a billing problem after the CC established to auto pay the account was compromised outside of the TELUS system, and totally not the fault or problem of TELUS. It took a couple of phone calls to TELUS billing to update the new CC number.
Internet service has never failed once not for any period of time. (I have monitoring to an internal server to assure full uptime access for verification).
The speed has never dropped below 920Mbps and 4ms ping no matter what time, or day of the week… This has been the best experience I have had from an ISP ever.
Am absolutely glad I traded up from SHAW.
I thought that after a month of Telus service, I would give an update in regards to how my service has fared.
I have had not one service drop at all… Rock solid stability. No matter what time of day, afternoon or evening has the upload/download speed dropped below 920 Mbps calculated via Speedtest.net
Still very glad I converted from the local cable internet provider. Saving money, and much faster speed…
This is generally consistent with my experience. I have a Shaw Business connection installed by my work as well as my home Telus fibre connection.
The Shaw connection was out for an hour earlier this week (for my neighbours too!), and is currently experiencing network issues such that the 75 Mbps speed is speed testing at about 2 Mbps, and I keep getting kicked off my VPN.
No issues on Telus.
The Telus network is simply more reliable in my experience.
Having said that, when things go wrong, it's a huge pain to deal with Telus. If only they could improve their customer service...
loosemeatI lucked out when I had to call Telus about a small Issue. Trick was to do a search for "PureFibre Team" on the net.... Found a toll free that was answered by a human on the second ring. They had the problem solved in a matter of minutes... Cheers...
errr... tried this, but there's no special line forTelus PureFibre and minimum wait to get through to a human is 1 hour.
