Forum Discussion

IanStJohn's avatar
IanStJohn
Neighbour
5 months ago
Solved

Replay on Browser not working.

Recently my Pik Tv no longer enables replay even when logged in.    Windows 10 Chrome Browser (up to date)   I saw something about a 'software update' gone wrong. Is this going to be fixed?   
  • KHR's avatar
    KHR
    5 months ago

    Hi IanStJohn 

     

    Due to a back-end server upgrade, the team had to temporarily turn off restart functionality for telustvplus.com. We don't have exact timing when it will be turned back on, but for now, you can still access restart programs on the TELUS TV+ app on other platforms (mobile, Apple TV, Android TV, Fire TV, set-top box).

     

    Many programs are available within a day On Demand, or you can set a recording that can be watched on compatible devices.

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
5 months ago

This may be an issue for our Tech Support team. First however, have you checked that you're using a compatible browser? Pik TV is not supported on IE, so it'd have to be something else like Chrome, MS Edge, or Safari on a Mac.

IanStJohn's avatar
IanStJohn
Neighbour
5 months ago

As I said in my post, Windows 10 and Chrome (up to date). 

 

Chrome is up to date
Version 138.0.7204.158 (Official Build) (64-bit)
 
It was working up till a few days ago. I tried under edge as well, no difference. Cleared cookies and cache, no change. Logged off and signed in again. No change. Could not find any entry to tech support which is why I put it out here. 
  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 months ago

    Hi IanStJohn​ 

    Apologies for the delay, but Restart on telustvplus.com was turned back on in late October. Thanks for the patience.

    • IanStJohn's avatar
      IanStJohn
      Neighbour
      2 months ago

      Thanks. Knew when it was enabled pretty much the same day. Long wait though. 

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