Forum Discussion
When will TELUS improve the Optik TV platform?
* no Exit button on the remote, or easy way to exit watching a recording or when streaming * provide a Trash Can for recently deleted recordings with capability to undelete * improved voice search ...
KHR
TELUS Team Member
TELUS Team MemberIf you want to send me a PM, I can have the dev team look into why recordings on your account are not auto-extending. The below is what I see on my devices; the last 3 NHL games had recording times of 3h 32m. The scheduled run-time was 2h 30m. All recordings are set to start 2 mins early and live hockey games are supposed to be extended by 60 mins. The Jets/Stars game had a scheduled run-time of 3h, hence a recording os 4h 2m.
The problem appears to intermittent. As a software developer myself, you have my condolences. There is no such thing as "bug-free" software. Intermittent issues are the hardest to find and fix. But as an end-user, it is very frustrating to not be able to trust that I will get the whole sporting event recorded. At some point, I will just decide which platform, Rogers Xfinity or TELUS Optik TV has the lest amount of annoying bugs, design flaws or poor support, high pricing, etc. as every consumer does. At lot of problems come from having poor alpha and beta testing, or just a total lack of concern for the end-user. So far, I appreciate your attempts to help but cannot Accept as Solution.
