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Unexpected Channel Changes; Added Costs
Just recently (7 weeks ago) signed two year contract because I like the basic core channels. Now they have removed many, readjusted theme packs, without so much as a boo to their customers. Channels ...
- Hi. I have to say after quite a few private emails with Telus employees, we came to a very Happy conclusion and I am thrilled I finally found someone who did more than find a solution for me. This is the Telus I have been with for more than 20 years now and I am a happy customer once more.
I have the same issue! I renewed my contract last fall and at that time the theme packs I had covered all these channels. They then changed and renamed the theme packs, and I have now lost channels and they want me to pay more to get them back. Since they made these changes and not I, I too, feel we should be able to cancel as this is not what I agreed to.
I agree. I got messages from the Telus team yesterday saying they were looking to resolve this. In their private emails I followed their instructions and ended at a dead end when they sent a link to verify it was me.
I told them this was a dead end link, that I even went and logged in again and I heard nothing again.
I have 22 months left in my contract and even tho they gave me a 'loyalty deal' this is too long without my favorite channel.
They told me that I could remove one of my theme packs to get the theme pack that includes these channels… so to get these channels that I always have, I need to lose others that I always have. Does not make sense when they are the ones changing the packs!
- No sense at all. I see they also changed my title that originally said "Telus sucks right now". I also see now there are a lot of complaints about this issue. Not sure they will do anything but in these cases "Silence is not Golden"
Yes it makes no sense that they can change the channels within a theme pack, and then forcing us to pay for more theme packs to get what we originally had… definitely looking to cancel… l
