Forum Discussion

Deepcove's avatar
Deepcove
Neighbour
3 years ago
Solved

Telus TV PVR keeps deleting all recordings and scheduled

We recently switched from Shaw (July) our PVR has totally erased (including all scheduled) 8 times since July. Anyone else have this issue ?
  • KHR's avatar
    KHR
    3 years ago

    Hi TVjunkie paulsanderson 

     

    There is currently a temporary service disruption that was caused by one of our vendors. Some personalised services like recordings are temporarily unavailable. Your recordings should not have been deleted - they will be available when full service is restored. I'll reply here when that happens.

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi Deepcove 

 

Can you try rebooting and/or unplugging the power adapter from your box (Settings > Device settings > Device Preferences > Restart) to see if that resolves the issue? Some devices aren't recovering from the disruption without a reboot. 

Olivdowhun's avatar
Olivdowhun
Neighbour
3 years ago

Thank you, it works.

Related Content