Forum Discussion

jaysway's avatar
jaysway
Neighbour
8 months ago

Hayu app unavailable on Telus Optik

I have not been able to access my Hayu app through Optik in several days. Today the message says "sorry, the application you have tried to access is temporarily unavailable. Please try again. Error c...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
8 months ago

BR08 BigBird2 Rjevning rlea Gman63 Our team is aware of this issue and investigating. Everyone here, do you have our HD equipment or 4K? Reason we ask is that the Hayu app was removed off of the HD equipment a short while ago.

Gman63's avatar
Gman63
Organizer
8 months ago

Gman63 - 4K boxes, my older HD box doesn't allow apps. Today i can open the app but when i try to watch a show i get the problem acquiring the license message. I have also rebooted the boxes several times.

  • Rjevning's avatar
    Rjevning
    Organizer
    8 months ago
    • I get the same message as well..  everything has been rebooted, unplugged, plugged back in and still nothing 
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